Terms of Service

Welcome to our shop! We’re two sisters creating custom embroidered items across the miles, and these terms help protect both you and our small business.

1. Use of Our Site

By using our website or placing an order, you agree to use our content, designs, and photos for personal, lawful purposes only. All artwork and product images belong to us.

2. Custom Orders

Every item is made just for you. Please double‑check all personalization details before submitting your order. Once an order is placed, it cannot be changed, canceled, or refunded.

3. Order Acceptance

We reserve the right to refuse or cancel an order if necessary (e.g., incorrect pricing, unavailable materials, or suspicious activity). If this happens, we’ll contact you.

4. Processing Time

Each custom item requires 7–10 business days to create before shipping.

5. Pricing & Payments

Prices may change at any time. Payment is required at checkout and processed securely through trusted third‑party providers.

6. Shipping

Shipping rates are calculated at checkout. We currently ship within the United States only. Once your order is handed to the carrier, delivery is their responsibility. See our Shipping Policy for full details.

7. No Refunds

All sales are final due to the custom nature of our products. Please see our Refund Policy for more information.

8. Limitation of Liability

We are not liable for damages beyond the cost of your order. We do our best to provide accurate information and high‑quality products, but we cannot guarantee uninterrupted or error‑free site use.

9. Changes to These Terms

We may update these terms occasionally. Any changes will be posted here.

If you have questions, feel free to reach out.