Frequently asked questions
Have questions? We’re here to help. Find answers to the most common questions about our custom embroidery process, personalization options, orders, and shipping. If you don’t see what you’re looking for, feel free to reach out. We’re always happy to assist you.
How longdoes it take to make my order?
Each custom item is handmade and requires 7–10 business days to create before shipping.
Do you accept returns or refunds?
Because all items are custom‑made, all sales are final. If there’s an issue with your order, contact us within 3 days and we’ll review it.
Do you ship internationally?
Not at this time. We currently ship within the United States only.
How much is shipping?
Shipping rates are calculated at checkout based on your location and chosen shipping method.
How do I submit personalization details?
You’ll enter personalization information on the product page before adding the item to your cart. If we need clarification, we’ll reach out.
Can I request a custom design?
Absolutely! Send us a message with your idea and we’ll let you know what’s possible.
Do you offer rush orders?
Sometimes! It depends on our current workload. Reach out and we’ll see what we can do.
How do I care for my embroidered items or Cubbies?
We provide full care instructions on our Care Instructions page. In general: remove stuffing pods, wash on delicate, and air dry only.
What if my package is lost or delayed?
Once your order ships, the carrier is responsible for delivery. Please contact them directly with your tracking number.