Privacy policy

Privacy Policy

We’re two sisters running a small, handmade business across the miles, and we take your privacy just as seriously as we take our thread tension. This policy explains what we collect, how we use it, and how we keep it safe while you shop with us.

Information We Collect

When you place an order or contact us, we may collect:

Your name and contact information
Shipping and billing details
Payment information (securely processed by our payment provider—we never see or store full card numbers)
Basic website usage data to help us improve your experience

How We Use Your Information

We use your information to:

Process and deliver your custom order
Communicate with you about your purchase
Provide customer support
Improve our website and services
Send optional updates or promotions if you choose to subscribe

We never sell or share your information with third parties for marketing.

How We Protect Your Data

Just like we protect our favorite embroidery scissors, we protect your information with secure hosting, encrypted payment processing, and industry‑standard safeguards.

Cookies

Our site may use cookies to keep things running smoothly and help us understand how visitors use our shop. You can disable cookies in your browser if you prefer.

Third‑Party Services

We work with trusted partners (like payment processors and shipping carriers) who only receive the information needed to complete your order.

Your Rights

You can request access to, correction of, or deletion of your personal information unless we’re required to keep it for legal or business reasons.

Policy Updates

We may update this policy occasionally. Any changes will be posted right here.

Contact Us

If you have questions about your privacy or your data, just reach out—we’re always happy to help.

Cubbies Care Instructions

Machine Wash